playexchange
playexchange
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This app is available for your device
playexchange
This app is available for your device
Contact
+91 1875937992
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the playexchange?
To log in, open the app and enter your registered mobile number to receive an OTP (One-Time Password). Verify the OTP to securely log in, eliminating the need for a password or email. This convenient method allows for easy access without additional login requirements.
Q2: What should I do if I am not getting OTP?
To ensure a successful OTP delivery, first check your internet connection for a strong signal. If an OTP does not arrive after the usual waiting time, you can seek assistance through the app's live chat support system.
Q3: What should I do if I am not able to log in with my old number?
To log in, use the same active number. If your number has changed, send your proper KYC (Know Your Customer) details to our customer support system via email to facilitate account transfer. This will help complete the account shifting process.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app. After updating, you should be able to log in and play without any issues.
Q1: What is the minimum withdrawal amount in the playexchange?
In this app, users can withdraw a minimum of Rs. 100, a higher withdrawal amount compared to other apps. Withdrawals are only possible for the money earned from gaming activities, not for bonus amounts collected. This means users can only access their earned winnings, not their bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure you have completed and submitted all your Know Your Customer (KYC) details within the app. This includes saving your Aadhaar card, UPI, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's services are generally fast and stable, allowing for a processing time of 30 minutes to 3 hours. However, payment delays can occasionally occur, requiring patience for up to 24 hours. This delay affects the overall processing time, but is a rare exception to the app's usual efficiency.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn. Any winnings earned from playing with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings section. If your withdrawal request is failing there, rest assured that the funds will be added to your wallet account within 24 hours. If the issue persists, you can seek assistance from their customer care centre.
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